If your sales and service workers are like most, they are coin operated. You put a couple bucks into them and they show up and go through the motions. And if you’re like most business owners or managers, you’re probably always looking for ways to boost their sales performance. Here is one sure way to get your sales people to start paying attention, and it won’t cost you an arm and a leg in the process.
Randomly reward desired behavior.
Yup, that’s it. But it must be completely random. Every once in awhile, when you see one of your sales doing something really over and above normal performance, walk up and give them a small token of your appreciation and tell them why. Maybe it’s a gift card from a convenience store, or a movie pass, or even a five dollar bill. But just walk up to them, tap them on the shoulder and thank them for doing a great job, point out the behavior that you thought was pretty terrific, and then hand them the gift and walk away.
But it has to be a completely random thing, and it works best when they don’t know you were watching them, and it has to be immediate. Then make it a game. Try to sneak up on your staff, both front of the house and back of the house. And again, make it completely random.
Why random? Because random rewards make the servers stay on game, because they never know when you’re watching them, and they know you’re sneaky (and they like it).